Returns & Refund Policy

General Policy

Due to the nature of research-grade compounds, we are generally unable to accept returns of opened or used products for health and safety reasons. However, we are committed to resolving any legitimate issues with your order to your satisfaction.

We encourage you to inspect your order immediately upon delivery. If you identify any problem, contact us within 48 hours of delivery so we can address it promptly.

When Returns & Refunds Are Accepted

We will accept returns, issue replacements, or provide refunds in the following circumstances:

• Damaged on arrival: If your product arrived damaged, broken, or compromised during shipping.
• Incorrect item received: If you received a product different from what you ordered.
• Missing items: If your order was incomplete and items are missing from the shipment.
• Quality concern: If you have a legitimate concern about product quality that can be verified.

In all cases, you must contact us within 48 hours of receiving your order. Please provide your order number, a description of the issue, and photographs where applicable.

When Returns & Refunds Are Not Accepted

Returns, replacements, and refunds are generally not available in the following circumstances:

• Change of mind: We cannot accept returns simply because you changed your mind after ordering.
• Opened or used products: Products that have been opened, used, or whose seals have been broken cannot be returned for health and safety reasons.
• R&D-marked products: Items explicitly labelled as "R&D Only" are not eligible for return or refund once shipped.
• Late reporting: Issues reported more than 48 hours after delivery may not be eligible for resolution.
• Customs seizure: We are not responsible for orders detained, seized, or refused by customs authorities in your jurisdiction.

How to Request a Return or Refund

To request a return, replacement, or refund, follow these steps:

• Step 1: Contact our support team via email at [email protected] or through live chat within 48 hours of delivery.
• Step 2: Provide your order number, a clear description of the issue, and photographs showing the problem (damage, incorrect item, etc.).
• Step 3: Our team will review your request and respond promptly. We aim to provide an initial response within 15–30 minutes.
• Step 4: If your request is approved, we will provide instructions for next steps — this may include a replacement shipment, a refund, or an alternative resolution.

Refund Processing

If a refund is approved, it will be processed using the same payment method you used for the original order:

• Bank transfers: Refunds are processed back to the original bank account. Please allow 3–7 business days for the funds to appear, depending on your bank.
• Cryptocurrency: Refunds are returned to the wallet address provided. The amount returned will be the fiat equivalent at the time of refund, not the original crypto amount, due to market volatility.

Refunds are typically processed within 48 hours of approval. We will notify you once your refund has been initiated.

Replacements

If your order arrives damaged or incorrect, we will typically offer a free replacement shipped at no additional cost. Replacement orders are processed with the same priority as new orders and include live tracking. We aim to dispatch replacements within 24 hours of approval.

Questions About This Policy

If you have any questions about our Returns & Refund Policy, or if you need to initiate a return, please contact our support team:

• Email: [email protected] — response within 15–30 minutes.
• Live Chat: Available via the floating icon on our website — instant response.
• Operating Hours: Support is available 24/7 for your convenience.