Frequently Asked Questions
Everything you need to know about ordering, shipping, products, and support — all in one place.
What payment methods do you accept?
We accept bank transfer (faster payments) and cryptocurrency (Bitcoin, Ethereum, USDT, and major altcoins). Cryptocurrency payments receive a 5% discount applied automatically at checkout. Payment instructions are provided in your order confirmation email. Orders are processed only after payment is confirmed.
Is there a minimum order amount?
Yes, the minimum order amount is £100 (excluding any discounts or promotions). This helps us maintain our free shipping policy and operational efficiency.
How do I get the 5% crypto discount?
The discount is automatically applied at checkout when you select cryptocurrency as your payment method. No coupon code needed. The discount is applied before calculating your final total.
How long does shipping take?
United Kingdom: 1–2 business days from dispatch.
Europe: 2–4 business days from dispatch.
Rest of World: 5–10 business days (varies by destination).
Orders placed before 3 PM WET are dispatched the same day. You'll receive tracking immediately after dispatch.
Is shipping really free?
Yes — shipping is completely free on all orders with no hidden fees. We offer standard tracked delivery at no cost. Express upgrades may be available at checkout for an additional fee, which will be clearly displayed before you complete your order.
Do you ship discreetly?
Absolutely. All orders are shipped in plain, unmarked packaging with no branding, logos, or labels that could identify the contents. Your privacy is important to us, and we take discretion seriously.
Do you ship internationally?
Yes, we ship to 50+ countries worldwide. However, it is your responsibility to ensure the products are legal to import into your country. We are not responsible for customs seizures, duties, or taxes. Please check your local regulations before ordering.
Are your products lab tested?
Yes — every batch is independently lab tested by accredited third-party laboratories. We test for purity, potency, and composition. Certificates of Analysis (CoAs) are available upon request with your batch number. Learn more about our testing process →
What are "R&D Only" products?
Products marked "R&D Only" or "For Research Purposes Only" are intended exclusively for laboratory research and in-vitro experimentation. They are not for human consumption. By purchasing these products, you confirm you are a qualified researcher working in an appropriate facility.
How should I store my products?
Most products should be stored in a cool, dry place away from direct sunlight and heat (room temperature 15–25°C / 59–77°F). Do not freeze unless specified on the label. Keep products in their original packaging until use. Check your product label for any specific storage instructions.
What is your returns policy?
Due to the nature of our products, returns are handled on a case-by-case basis. We accept returns for damaged on arrival, incorrect items, missing items, or verified quality concerns — provided you contact us within 48 hours of delivery. Opened or used products cannot be returned for health and safety reasons. View full policy →
What if my order arrives damaged?
Contact us immediately at [email protected] within 48 hours of delivery with your order number and photos of the damage. We will arrange a free replacement or issue a full refund as quickly as possible.
Can I get a refund if I change my mind?
We generally do not accept returns or refunds for change of mind. Please review your order carefully before completing checkout. If you have questions about a product before ordering, our support team is available 24/7 to help.
How can I track my order?
You will receive a shipping confirmation email with a tracking number once your order is dispatched. You can track your delivery in real time using the link provided. If you created an account, you can also view tracking information in your order history.
How do I contact customer support?
Our support team is available 24/7 via:
📧 Email: [email protected] (response within 15–30 minutes)
💬 Live Chat: Available via the floating icon on our website (instant response)
We're here to help with order questions, product information, batch verification, and any other inquiries.
How do I request a Certificate of Analysis?
Simply email us at [email protected] with your batch number (found on your product label). We will send you the corresponding Certificate of Analysis promptly. We believe in full transparency — every batch is tested and verifiable.
How long does payment verification take?
Bank transfers: Typically 1–2 hours, depending on your bank.
Cryptocurrency: Usually confirmed within 10–30 minutes once the transaction receives sufficient network confirmations.
You will receive a confirmation email as soon as your payment is verified, and your order will move to processing.
Still Have Questions?
Our support team is available 24/7 to help with anything — from order status to product guidance.